Support & Program Delivery

iGetMoney!CLUB™ / Trading with Maat™

Support & Program Delivery

Effective Date: August 19, 2026

iGetMoney!CLUB™ and Trading with Maat™ are committed to providing clear support, timely program access, and transparent expectations regarding educational services.

Contact Us

Administrative Support: admin@igetmoneyclub.com

Trading with Maat Program Support: tradingwithmaat@igetmoneyclub.com

Website: www.igetmoneyclub.com

Support Response Time

We aim to respond to routine support inquiries within 1-2 business days. Response times may vary during weekends, holidays, LIVE TRADING sessions, scheduled coaching periods, or unusually high request volume. Urgent trading or market questions should not be treated as emergency support requests. Trading with Maat does not provide emergency financial services or real-time personalized investment advice.

What Happens After Purchase

Depending on the product or program purchased, fulfillment may include purchase confirmation, registration/onboarding instructions, One2One scheduling information, acknowledgment forms or agreements, TMBA or other assessment instructions, Zoom access, Telegram/community access, digital learning materials, coaching instructions, TMJE or Stage assignments, program resources, or other educational access described at purchase.

Program Access

Access may begin immediately after purchase, after completion of required enrollment documents, after an approved One2One, on the scheduled program start date, or after another stated onboarding requirement is satisfied. Payment alone does not necessarily bypass required onboarding, assessment, waiver, scheduling, or participation requirements.

Digital Delivery

Digital materials may be delivered through the iGetMoney!CLUB website, email, Zoom, Telegram, ChatGPT or other approved AI-supported environments, downloadable files, cloud-hosted resources, or another program platform. Digital products/access are considered delivered when the applicable link, file, login information, meeting access, report, or other purchased resource has been made available. © 2026 iGetMoney!CLUB™ / Trading with Maat™. All Rights Reserved. | www.igetmoneyclub.com

One2One Coaching

One2One sessions are scheduled according to availability. If you miss your One2One, use the scheduling link in your confirmation email to select another available time. Repeated missed appointments may require Coach approval before rescheduling. Rescheduling is subject to availability and does not create a right to a refund.

Coaching Calls and LIVE TRADING

Coaching Calls and LIVE TRADING may occur through Zoom or another approved platform. Participants are responsible for adequate internet access, compatible devices, joining through the correct link, observing program conduct requirements, and protecting meeting credentials. Technical problems on the participant’s device/network do not automatically create a refund right. If Trading with Maat experiences a material service interruption, we may provide replacement access, a rescheduled session, recording, alternative resource, or other reasonable accommodation where appropriate.

Telegram / Community Access

Where community access is included, participants may receive access to a Telegram channel, group, or another approved community environment. Community access is subject to the Terms, confidentiality requirements, and conduct standards. Access may be suspended or terminated for misuse, unauthorized sharing, harassment, intellectual-property violations, security concerns, or other material violations.

ChatGPT / Seba Maat / Maatika Access

Where applicable, participants may interact with AI-supported Trading with Maat resources through ChatGPT or another approved environment. These tools may assist with TMJE organization, assignments, coaching summaries, Stage tracking, assessments, educational explanations, trader-development records, and related program support. Participants should not submit passwords, Social Security numbers, full banking credentials, brokerage login information, authentication codes, or other unnecessary highly sensitive information. AI-generated output may be subject to human review.

TMBA / TMJE / Stage Evaluations

Participants may receive behavioral, performance, or development evaluations. Timing depends on completion of required activities, trade submissions, assignments, coaching observations, Stage requirements, and availability of sufficient information. Results are educational and developmental and do not constitute investment advice or guarantees. © 2026 iGetMoney!CLUB™ / Trading with Maat™. All Rights Reserved. | www.igetmoneyclub.com

Certificates

Where a Certificate of Completion or other certificate is available, issuance may require completion of designated educational, assessment, coaching, or Stage requirements. Payment alone does not automatically guarantee certification. The certificate is for recognition within the iGetMoney!CLUB and Trading with Maat Program only, not to be used as a credential for recognition in financial markets for professional use.

No-Refund Policy

ALL SALES ARE FINAL. Trading with Maat does not provide refunds for purchased educational services, digital products, One2One coaching, LIVE TRADING, Coaching Calls, assessments, TMJE/TMBA services, Stage participation, membership access, community access, recordings, reports, or unused access. Where appropriate, Trading with Maat may voluntarily provide rescheduling, replacement access, account credit, alternate delivery, or another reasonable accommodation. Any accommodation is discretionary and does not create a refund entitlement or precedent.

Payment Issues

If you believe you were charged incorrectly, a payment was duplicated, a confirmation is missing, or your purchase is not appearing correctly, contact admin@igetmoneyclub.com. Include your name, email used for purchase, approximate transaction date, and purchase description. Do not send full card numbers or sensitive banking credentials by email.

Chargebacks and Billing Disputes

Before initiating a payment dispute or chargeback, participants are encouraged to contact Trading with Maat so any billing, access, or fulfillment issue can be reviewed. Nothing in this section limits rights that cannot legally be waived.

Technical Support

For access problems, include the service/page involved, device type, browser/application used, error message if any, and a screenshot when helpful. Do not include passwords or private authentication credentials in screenshots.

Third-Party Platforms

Some aspects of the program depend on independent providers such as Stripe, Squarespace, Zoom, Telegram, ChatGPT/OpenAI, email providers, and other platforms. Trading with Maat cannot guarantee continuous availability. If an outage materially affects program delivery, we will make reasonable efforts to provide an alternative or updated instructions where practical.

Program Changes

Delivery methods, schedules, technologies, and program tools may evolve. Where practical, participants will be informed of material operational changes affecting active participation. © 2026 iGetMoney!CLUB™ / Trading with Maat™. All Rights Reserved. | www.igetmoneyclub.com

Support Does Not Include Personalized Financial Advice

Customer support, coaching administration, technical assistance, and program communications are not substitutes for licensed personalized investment, tax, accounting, or legal advice. Questions asking Trading with Maat to determine whether a participant personally should buy, sell, hold, enter, exit, or allocate capital to a security may be redirected toward educational principles rather than individualized investment instructions.

Related Policies

Use of Trading with Maat services is also subject to the Trading & Educational Disclaimer, Terms & Conditions, Privacy Policy, Confidentiality / Proprietary Information Agreement, and any applicable enrollment or program-specific agreement.